Comments on: Re-Key Your Locks with Kwikset SmartKey

By: jim

jim — Wed, 17 Mar 2010 02:42:35 +0000

Same problem as everyone. I feel fortunate my lock lasted 8 months before the problem occurred. This is a safety issue and a class action suit should be filed against kwikset parent company.Any damages due to a defective lock( eg. breaking a window to gain entry) should be paid by kwikset

By: Annmarie

Annmarie — Mon, 15 Mar 2010 16:58:04 +0000

Wish I had found this feedback BEFORE I purchased and installed three of these locks. Unfortunately, I learned the hard way. Fortunately, two of the three locks still work, so I can space out my replacement purchases. Buyer beware.

By: Scott

Scott — Mon, 15 Mar 2010 16:03:10 +0000

Yep, same hear. Just stopped working. What kind of deal this is. We should all do a class action against Kwickset to get our homes lock replaced w/ ones that work. Soooooo Mad!!!

By: Chris

Chris — Thu, 11 Mar 2010 00:03:30 +0000

Same thing just happened to me. Our smartkey lock was great until yesterday, the key just wouldn’t turn. Unfortunatley I have an old Titan lockset with a pretty unique shape, kwikset is the only compatible brand. I wish they a quality deadbolt without the smartkey feature, the other series looks really cheap…..

Hmm, Who makes a good deadbolt? Schlage? I might have to sacrifice looks.

By: jeff

jeff — Sun, 07 Mar 2010 17:56:18 +0000

Oh yeah, this diagram was helpful too: https://s3.amazonaws.com/Kwikset/Rekeying%20Knobs.pdf.

By: jeff

jeff — Sun, 07 Mar 2010 17:55:18 +0000

FOLLOW UP:

Got six new lock cylinders after calling Kwikset customer service. They were just loose in a bubble envelope, with no instructions. The deadbolt cylinders are easy to switch, entry knobs a little more difficult. I made a video of how to remove the cylinder from an entry knob: http://www.youtube.com/watch?v=BFgdx5SDdC8.

By: Dean

Dean — Fri, 05 Mar 2010 00:18:54 +0000

Man I wish I knew this before I bought the pos – same problem here – I have 3 smart locks – will all of them do the same thing? Buyer beware!!!

By: Ben Erickson

Ben Erickson — Tue, 02 Mar 2010 18:43:12 +0000

For assistance with SmartKey locks, go to Kwikset Customer Support
or call 1-800-327-5625.

By: Dave C

Dave C — Sun, 28 Feb 2010 17:29:15 +0000

My back door key stopped turning after only 4 weeks. Works fine from inside. I don’t have the receipts or original packaging any more, so I doubt Home Depot will be able to help. Is it worth contacting KwikCrap for a replacement, or should I get another brand?

By: Marc Jacob

Marc Jacob — Sun, 28 Feb 2010 12:09:15 +0000

I was going to install these locks on a rental property and decided to try it out on my garage door first. Good thing, it stopped working after about 2 months. I have seen that Schlage makes on called SecureKey anybody tried them yet?